Frequently Asked Questions
Everything you need to know about Kofax PowerPDF, PaperPort & OmniPage — licensing, delivery, compatibility, and support.
General
What is Kofax Power PDF?
Kofax Power PDF is a professional PDF creation and editing tool for Windows. It is widely regarded as the best Adobe Acrobat alternative, offering equivalent features at a one-time perpetual license price — no annual subscription required.
What is Kofax PaperPort?
Kofax PaperPort is a desktop document management solution that allows you to scan, organize, search, and share paper and digital documents. It creates a searchable digital filing system that replaces physical filing cabinets.
What is Kofax OmniPage?
Kofax OmniPage is the industry-leading OCR (Optical Character Recognition) software for Windows. It converts scanned paper documents, PDFs, and images into fully editable, searchable text files with near-perfect accuracy.
Are these products official Kofax licenses?
Yes. All software sold on Kofax Shop is 100% official and genuine. You receive a valid Kofax license key that activates the full, unrestricted software — not a trial, demo, or pirated copy.
Purchasing & Delivery
How will I receive my software after purchase?
Delivery is instant and digital. After your PayPal payment is confirmed, your license key and download link are sent to your registered email address — typically within 5 minutes. No shipping required.
Is this a one-time purchase or a subscription?
It is a one-time perpetual license. You pay once and own that version of the software indefinitely. There are no annual renewal fees, no subscription charges, and no forced upgrades.
What payment methods do you accept?
We accept payments through PayPal, which allows you to pay securely using your PayPal balance, a linked bank account, or any major credit or debit card. Your payment data is processed entirely by PayPal — we never see your card details.
Can I get a refund if the software does not work?
Yes. If your license key does not activate the software as described within 30 days of purchase, we will either provide a replacement key or issue a full refund. Contact our support team to initiate the process.
Licensing
Can I use the software on multiple computers?
A single-user license is intended for installation on one computer by one user. For multi-computer or multi-user deployments, please contact our team at +1 (888)-343-6121 for volume licensing options.
Do you offer volume or corporate licensing?
Yes. We offer volume pricing for businesses purchasing three or more seats. Volume licenses provide significant per-seat discounts compared to individual licenses. Contact us with your requirements for a custom quote.
What happens when a new version of the software is released?
Your perpetual license covers the version you purchased. You are not required to upgrade, and your software continues to function indefinitely. Upgrades to new major versions are available at a reduced upgrade price.
Compatibility
Is Kofax Power PDF compatible with Windows 11?
Yes. Kofax Power PDF Standard and Advanced are fully compatible with Windows 10 and Windows 11 (both 32-bit and 64-bit editions). They are also compatible with Windows 8.1.
Is PaperPort Professional compatible with Windows 11?
Yes. Kofax PaperPort Professional and Standard are fully compatible with Windows 10 and Windows 11. The software supports both 32-bit and 64-bit Windows editions.
Is there a version of Power PDF for Mac?
Yes. Kofax Power PDF Standard for Mac is available and designed specifically for macOS, supporting macOS 10.14 Mojave through macOS Ventura. We stock this version in our catalog.
Can I open PDFs made in Adobe Acrobat with Power PDF?
Yes. Power PDF is fully compatible with the ISO PDF standard. Any PDF created in Acrobat, Foxit, or any other ISO-compliant tool can be opened, edited, and saved in Power PDF without any compatibility issues.
Technical Support
What support is available after purchase?
Our technical support team is available by phone at +1 (888)-343-6121 and by email at support@kofaxshop.com. We assist with installation, activation, and usage questions for all products we sell.
Can I reinstall the software if I get a new computer?
Yes. Your license key can be used to reinstall the software on a replacement computer. If you encounter any activation issues, contact our support team and we will assist with reactivation.
What are the minimum system requirements?
Requirements vary by product. Power PDF requires Windows 8.1 or later with 2–4 GB RAM. PaperPort requires Windows 10 or 11 with 2–4 GB RAM. OmniPage requires Windows 10 or 11 with 4 GB RAM recommended. Full requirements are listed on each product page.
Comparisons
Is Kofax Power PDF better than Adobe Acrobat?
For most business users, yes. Power PDF Advanced matches Acrobat Pro feature-for-feature in core areas (editing, conversion, digital signatures, redaction) while costing a fraction of the price on a one-time basis. Acrobat retains advantages for Creative Cloud integration only.
How does OmniPage compare to other OCR tools?
OmniPage Ultimate consistently achieves the highest OCR accuracy in independent comparisons — typically 99%+ on clean documents and significantly above competing tools on challenging scans. It also offers the most comprehensive automated workflow capabilities in desktop OCR software.
Still Have Questions?
Our expert support team is ready to help you find the right Kofax solution for your specific needs.
Contact Our Team +1 (888)-343-6121